I'm in the process of recovering my MEXC account due to a lost device. How can I initiate a withdrawal during recovery process?

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Xolvie
Xolvie Resolution Specialist January 28, 2024 2:09 pm

Initiating withdrawals during the MEXC account recovery process requires careful consideration due to security concerns:

• Talk to MEXC Support:
Tell MEXC customer service what's going on and give them information about the lost device and the recovery process that is still going on. They may give you options like temporarily suspending withdrawals, allowing partial withdrawals with better verification, or waiting until the full recovery process is complete before letting you make withdrawals. This depends on the security measures in your account and the stage of recovery.
• Think about other options:
Look into other ways to get to your money, like getting back a linked wallet app on a different device or using a separate hardware wallet if that's an option. If the wallet app on your lost device was linked, try to get back in on another device.
• Take care with security:
Stay alert and be wary of any strange behavior or messages that say they are from MEXC. During the recovery process, don't give out private keys, passwords, or other private or sensitive information. Only talk to MEXC support staff through official channels, and carefully follow their instructions.
Putting the safety of your money first is very important. Make sure that the security of your account has not been broken as you try to get to your assets. During the recovery process, follow the advice of MEXC support and be on the lookout for possible security threats.

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