Mercedes-Benz parts delay

The left side of the Command screen on my 2019 Mercedes A200 W177 stopped w...orking. When I took it to the service center, they initially said it could ...

I own a 2019 Mercedes A200 W177, and I’ve always trusted the brand—until now. One day, the left half of my Command scree...n stopped working. I went to the authorized service center, and they casually told me it would be fixed with a simple software update. After performing the update, they suddenly ch...

Hello, I live in Konya. Unfortunately, I was unable to schedule an appointment at the recently opened Konya Hasmer for t...he 30 thousand km maintenance of my 2023 Mercedes EQS 580 vehicle. It seems that they have not yet begun offering maintenance services for electric vehicles. So, I scheduled a main...

My Mercedes vehicle was towed to the authorized service center on 21.06.2024 following an accident. The vehicle has stil...l not been delivered, despite being told by the service that it would be ready after one month. The reason provided is that the bumper, one of the damaged parts, is not in Mercedes...

In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehic...le collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in...

I purchased my brand-new vehicle from Mengerler Ankara on 12/03/2020. About three months later, I started hearing a belt... noise from the engine. The service department made the necessary repairs, and I continued to maintain my car with Mengerler Ankara. In June 2024, I couldn't get a service appoint...

I purchased a 2024 Mercedes E180, but the car did not come with the navigation system installed. When I took it to the d...ealership, they told me the GEN20 version would be available, but when I asked when, they couldn’t give me a definite answer. I’ve called the dealership multiple times, but no one...

I delivered my vehicle to the Mengerler Mercedes dealership in Samsun, Turkey after my accident. It has been said that p...arts will come from Germany for exactly 3 months, but there is no progress. My vehicle is waiting in the service. They keep saying that there is a problem in the supply chain. They...

After a minor incident where I bumped into a curb in a parking lot, I delivered my car to Çorlu Mengerler Mercedes Autho...rized Service. Despite my high confidence in the Mercedes brand and my expectations, I have not been able to retrieve my car for over 60 days, and there is no clear information on ...

Mercedes EQE GPS problem: corrupted after a software update at the dealership. GPS is not working, and the SOS button is... also not working. The Mercedes dealer says to wait for 2 months for an electronic card. This car has created so many problems for me. Please solve my problem. I can't use navigati...

Since receiving my Mercedes GLC 300 4MATIC in October 2022, I noticed condensation in the rear stop lamp and reported it... to the dealership. We agreed it would be addressed during maintenance. Two services have passed, and they said they noted the issue and were waiting for parts. Unfortunately, as o...

There is leakage in the turbo outlet pipe of my Mercedes c200d bluetech AMG 2016 model vehicle. There is no information ...about when the Mercedes part will arrive, they cannot give a date. This could happen within 3 days, 9 months later or more. It may be that my vehicle is disabled, but as someone wh...

On September 4, 2023, I left my vehicle at the Mercedes authorized service after it was involved in an accident. It's be...en 17 days and nothing has been done with my vehicle. They stated that they were waiting for parts from Germany due to parts supply issues, which could take up to two months. So fa...

On May 07, 2023, our GLE 350D vehicle was damaged due to a pedestrian passing through a red light. The vehicle was towed... to Bursa Mengerler Mercedes. Insurance records were opened and a price of approximately 400.000 TL was issued. There are no parts, although all the conditions are said to be OK. P...