Struggling with Price Matching on Booking.com
I've reached out to Booking.com several times about my price matching rights, but I haven't received any response. Despi...te their assurance of a prompt response within 24 hours upon discovering a hotel at a 20% lower price, several days have gone by without any communication. I kindly request prompt
Hi Suziii, I'm currently in the same position as you. I have all proof of verification and evidence for the "price match", and called them up to discuss - 1.5hrs on the phone - only for them to disconnect the call ( I was on hold most of the time, whilst they go away to conjure up excuses NOT to validate the price match ) I subsequently emailed them everything, after the disconnect, however they don't actually correspond with you; they simply issue the standard email of 'unfortunately...' followed up by a 'no-reply' email, and closing the issue, so you're back to square '1' email: (booking reference "[email protected] ") Just wondering what was the outcome of your April 2024 complaint/issue with them? Is there an "escalation" avenue/email you found re booking.com ?