Media Markt Frustrated by My iPhone 13 Display Problem
On May 2, 2023, I bought an Apple iPhone 13 from the Media Markt store. On May 26, 2023, I saw that the screen was burned in. I didn't realize it at first because I was using dark mode. When I opened my email with a white background, that's when I saw what was wrong. When I called Apple's customer service, they told me that I needed to talk to Media Markt since I bought the device there. I was told that the device needed to be fixed when I went to Media Markt. I called Apple support again, and they set up an appointment for May 27, 2023, at 2:00 PM with the Samsun Zentech service center. Why do we have to go through so many steps when a product is clearly broken less than a month after we bought it? When I bought the item, they should have checked it out and given it to me. Neither Apple nor Media Markt has been helpful in finding a solution to this problem. It's frustrating when a device that hasn't even been used for a month breaks down in this way. Even though I asked for a replacement, nobody has taken as much care as they did when they bought it. It looks like I will have to take legal action, which will be a long and difficult process.🤗🤦♂️
