On 24.11.2025 at around 19:00, I placed an order from McDonald’s. The package arrived with the entire order wrong, and the contents were delivered completely spilled and scattered. I paid a total of 660 ₺ for this order by credit card. When I contacted McDonald’s about the issue, I was told that I needed to speak with Getir. When I contacted Getir, they said that I had selected the courier and therefore they could not resend the food. As a result, the food never reached me properly, I only received a refund, and I was left without a meal. Refunding the payment alone does not compensate for the time lost and the inconvenience caused by receiving an incorrect and messy order. I request that both Getir and McDonald’s conduct the necessary investigation and establish a process that does not leave customers victimized, focusing on solutions instead of shifting responsibility onto each other.
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
Getir, a Turkish delivery platform, fails to return my payment even though my order has been delivered completely wrong. On March 29 I ordered food from Popeyes. My food order was mixed up and someone else's order has been delivered. Even though I contacted Live Support of Getir, they could not cont...
On October 18, 2025, I placed an order worth approximately ₺700 from McDonald’s through Yemeksepeti (order #vv1X-y2rx). When my order was delivered, almost all of the cola had spilled inside the bag, soaking all the items. I had experienced minor spills before, but this time, half of the package was...
On October 28, 2025, at 6:56 PM, I placed an order from Burger King via GetirYemek, and the experience was extremely disappointing. I ordered curly fries and ice cream, but regular fries were delivered instead, and the ice creams arrived completely melted — basically liquid. In addition, I had selec...
On 16.08.2025 at 01:07, I placed a drive-thru order at the McDonald’s branch on Antalya Gazi Boulevard and paid ₺780. However, since the POS machine’s screen turned off and no receipt was printed, the cashier stated that the payment had not gone through. Although I showed that the transaction appear...
Comments