Getir, a Turkish delivery platform, fails to return my payment even though my order has been delivered completely wrong. On March 29 I ordered food from Popeyes. My food order was mixed up and someone else's order has been delivered. Even though I contacted Live Support of Getir, they could not contact the restaurant as it was closed. After that, I called Getir several times, and each time I was told that I would be informed about the progress. Nothing so far. Moreover, it seems that Getir's complaint management process is a mess and each time I call, another case number has been assigned, asking for the photos of the delivery over and over again! The numbers I've been given until now are: 00988879 12166373 12936039 15720070 Why do I have to suffer from the wrongdoing and negligence of the restaurant? Why do I have to contact Getir over and over again, only to be given the same runaround each time? If Getir cannot deliver a solution, why do they exist? I claim to be reimbursed the full amount of my payment at once! Thanks!
Hello everyone, I am writing about my Popeyes order (Usküdar, Unalan Mah.) that I placed via Getir. My order came incomplete; the 1L Cola Zero product did not arrive. Naturally, I immediately connected to the Getir Live Support system. Unfortunately, the personnel working in Live Support could not r...
On the evening of July 14, 2023, I used the Getir Food platform to order 278 TL worth of food from Popeyes. But my order was incomplete and wrong when it came. To make things even worse, I was charged extra for substitutions that didn't meet my needs. Specifically, I had requested a bucket of large-...
On 24.11.2025 at around 19:00, I placed an order from McDonald’s. The package arrived with the entire order wrong, and the contents were delivered completely spilled and scattered. I paid a total of 660 ₺ for this order by credit card. When I contacted McDonald’s about the issue, I was told that I n...
On February 16th and 26th, I placed two separate orders with Getir Market. They informed me that my first order was canceled and a refund was initiated, but despite waiting, the refund did not come through. When I followed up, they suggested contacting my bank, but there are no issues with my bank a...
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