Face ID Verification Pending on Marsbahis, Unable to Withdraw Funds

I have been a loyal Marsbahis user for years, regularly playing with significant amounts and never encountering issues—until four days ago. The site requested documents for verification, which I promptly uploaded. However, my Face ID has still not been approved, and I am unable to make any withdrawals.

The only response I’ve received is, "We will get back to you," but no clear update or resolution has been provided. While I trust that Marsbahis will resolve this matter, the delay is frustrating and inconvenient. I urge Marsbahis to expedite the verification process and allow me to access my funds without further delays. A prompt resolution would be greatly appreciated.