Face ID Verification Problem on Marsbahis

I'm disappointed that I have to place a withdrawal request on Marsbahis, and they are asking for Face ID verification. I provided it, but unfortunately, they still don't approve it. I've installed Face ID, but unfortunately, the support team keeps insisting that it's an issue beyond their control, and the problem remains unresolved. Can you not assist? Unfortunately, I'm sorry to inform you that I won't be able to provide any assistance or information. Thank you for your attention, but I am disappointed. I always had issues before.