I recently made a purchase at the Marks & Spencer Bilkent store using my accumulated points. The next day, I returned to exchange one of the items. During this process, the equivalent monetary value of the points I had used was charged back to me. At no point during the initial purchase was I informed that this would happen if I exchanged an item.
This lack of transparency is disappointing and not what I would expect from a brand like Marks & Spencer. I request clarification on this issue and a clear explanation of your policy regarding points usage during exchanges. I hope you address this matter promptly to ensure a better customer experience in the future.
I recently spent 647.05 TL on something from the Pull&Bear website. But to my surprise, they took out 718.90 TL from my card. Even though I've tried to get in touch with the store and ask for a refund for the 71.90 TL difference, they haven't fixed the problem. Because of this, I had to stop the tra...
I created a new account with Bershka after seeing on social media that new accounts received bonus points. I planned to use the points later, but now I’ve been informed that my account has been suspended due to a system error. On top of that, they’ve told me that the points I earned will not be rest...
On August 27, 2025, I purchased a new season t-shirt from the Pull & Bear store inside MarkAntalya Mall. The product has never been used, and the tag is still attached. However, when I went to the store on October 2, 2025 to request an exchange, my request was denied on the grounds that the exchange...
The trousers I purchased on October 29 from the Marks & Spencer store in Bakırköy Capacity, Istanbul began to pill heavily in less than two weeks of normal use. Experiencing this level of fabric deterioration in such a short time clearly indicates a serious issue with the material quality. I took t...
I experienced a serious problem with the return/exchange process at the Marks & Spencer store in Kanyon, and I was unfairly accused. The product was originally bought on November 18, 2025 from the Suadiye branch and given to me as a gift on November 21. On November 22, I went to the Kanyon store—wit...
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