I created a new account with Bershka after seeing on social media that new accounts received bonus points. I planned to use the points later, but now I’ve been informed that my account has been suspended due to a system error. On top of that, they’ve told me that the points I earned will not be restored.
This situation is extremely frustrating, as I followed the promotion in good faith and expected to use the points I was promised. Bershka’s handling of this issue is disappointing, and I feel unfairly treated as a customer. I request immediate clarification, the reinstatement of my account, and the return of my points. Brands should honor their promotions and ensure a smooth experience for customers.
I placed an order with Bershka, only to find that they canceled it without any explanation and then closed my account. Now, I can't even access my account, and my refund still hasn’t been processed after four days. This lack of communication is incredibly frustrating—I’ve emailed customer service mu...
I canceled my order from Bershka, but they haven’t refunded my money. When I first contacted them, they told me to wait 14 days for the refund to be processed. I waited patiently, but nothing was refunded. When I reached out again, they claimed that my bank had blocked the transaction, but my bank c...
On October 12, 2024, I placed an order with Bershka, which was canceled on October 14. I placed a second order afterward, but it was also canceled, and Bershka deleted my account without my permission or knowledge. My refunds have not yet been processed, and the discount I used has been wasted. I a...
I placed an online order with Bershka, but it was canceled without any explanation, and I still haven’t received my refund. When I tried to contact customer service, I was told I would be connected to a representative, but the call was abruptly disconnected. It is incredibly frustrating that I cann...
On October 12, 2024, I made a purchase through the Bershka app using a provided discount, but my order was canceled on October 14. I placed a new order the same day, but it was canceled again. Bershka did not restore the discount, and to make matters worse, they deleted my account without my knowled...
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