I can't believe what happened when I bought things from the Mango Mobile app worth TL 5,849.94 on January 31, 2023. Since I was going out of town, I chose to pick up my orders at the store, and they came 15 days later with the option to buy from the store. I sent back two packages I hadn't tried, and I was surprised to see that I had to pay for them on my credit card bill. Was a trick! I talked to a customer service rep at Mango, and he said that I would get my money back within 48 hours. But it's been days and I still don't have my money back. I have audio and video recordings of my conversations with Mango because I want to be honest and do the right thing. Even better, the return form shows that the store got the packages. Why are they making me pay cash when it's not the right way to do things? This whole experience with Mango TR Textile Trade Ltd has been frustrating and disappointing.
On August 16, 2025, I made a purchase through the Mango app and later returned six items. However, during the return process, two of the items were recorded incorrectly, resulting in an incomplete refund. Despite contacting customer service multiple times, the remaining ₺1,219.96 for the other four ...
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
I still haven't received the order number DHZ81I that I made from Mango on March 16, 2023. I made the purchase through the app. I sent 2 e-mails and talked to the customer representative 2 times, but there is no clear answer even though I have reached them, they keep saying what I know, neither the ...
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
On Monday, September 28, 2025, I made a purchase of ₺22,112.62 through the Mango mobile app (Order No: ERK8RE). Shortly after completing the transaction, I requested to cancel the order on the same day. However, Mango rejected my cancellation request, citing a system error, even though I have the le...
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