On Monday, September 28, 2025, I made a purchase of ₺22,112.62 through the Mango mobile app (Order No: ERK8RE). Shortly after completing the transaction, I requested to cancel the order on the same day. However, Mango rejected my cancellation request, citing a system error, even though I have the legal right to cancel within the allowed time frame.
During this process, I contacted customer service via live chat, but I received a negative response, and my issue was not resolved. Due to this unpleasant experience, I’ve decided that I will no longer shop with Mango, and I intend to return any future orders I’ve placed with them.
I request that my cancellation request be processed immediately in accordance with consumer protection laws, and that the ₺22,112.62 payment be refunded to me without further delay.
On August 16, 2025, I made a purchase through the Mango app and later returned six items. However, during the return process, two of the items were recorded incorrectly, resulting in an incomplete refund. Despite contacting customer service multiple times, the remaining ₺1,219.96 for the other four ...
On 2025-06-24, I purchased a discounted bag from Mango for ₺XXX. Everything seemed fine until days later when I received a notification that my order was being prepared. However, on 2025-06-28, I was suddenly informed that my order was canceled due to the item being out of stock. If this product wa...
On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
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