I ordered from Mango on 25/12/2024, and now, on 17/01/2025—22 days later—it still says "in progress." This delay and poor communication make me feel truly overlooked as a customer. It's frustrating to experience such inadequate order management, particularly when I had faith in the brand to meet deadlines. The total absence of communication from Mango regarding this matter indicates a disregard for their customers. I no longer feel confident about making any future purchases, and I definitely won't be suggesting Mango to anyone else. I’m currently awaiting a satisfactory explanation and resolution regarding this frustrating delay. Mango needs to improve their order management and customer communication strategies to avoid facing similar problems in the future.
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
I placed an order for a jacket on Mango’s website on August 18, 2024, and I still haven’t received it. I have no idea if it’s even been shipped, as there has been no communication or updates from Mango about the status of my order. To make matters worse, I can’t get through to customer service at al...
The purchase I made from Mango’s online store on September 19, 2024 (order number E87O9S), has still not been delivered as of November 7, 2024. For the past month, customer representatives have only created records of my complaint without providing any solutions. When I placed the order, the stated ...
I purchased two items from Mango, and for over a week, the status has remained “preparing.” The order has not been shipped yet. When I contacted customer service, they blamed the delay on high demand but couldn’t provide any specific timeframe for when my order would be dispatched. Normally, the sh...
On August 17, 2024, I ordered two items from Mango's website, order number E6V8VI. One of the items was delivered, but the other still hasn't arrived—even after more than a month. The delivery was supposed to take up to 22 business days. Just today, I spoke with customer service, and they had no inf...
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