My Makromusic Subscription Still Charges Me After Cancellation
I'm absolutely livid with Makromusic. I canceled my Makromusic subscription back in April, yet they've continued to charge me ₺500 every month since last year! I just discovered these unauthorized charges, and it's infuriating. Even though I clearly canceled my membership, my attempts to report these deductions through the App Store were met with a brick wall; they claimed they couldn't do anything.
Trying to reach Makromusic directly has been a complete nightmare. I can't get through to anyone, my appeals are ignored, and a refund seems impossible. To make matters worse, I can't even sort this out with my bank because there's no contact number provided by Makromusic for these transactions. This is blatant theft and a complete disregard for their customers. Makromusic, you need to provide a direct line of communication and immediately refund all unauthorized charges!
Hello, Thank you for contacting us! We hope you are well. You can view the transaction details regarding this issue from the platform where you created your subscription (such as the App Store or Play Store). Our subscription system renews unless you cancel it. There is an option like 'stop subscription' on the App Store or Play Store; if you select it, the subscription will not renew at the end of the period. If you cannot access this option, you should contact Store support. In summary: For this issue, you should contact store support and request the cancellation/refund of the relevant amount. Unfortunately, as Makromusic, we cannot directly process subscription cancellations and refunds because the fees for subscriptions are transferred to us through platforms like the App Store and Play Store. If there is any other action we can take, you can contact us again. Best regards,
