On June 6, 2024, at Gate B5A for Lufthansa flight LH1301 from Istanbul to Frankfurt, Gözen Security conducted a detailed hand luggage check at 18:55 following a public request. During this process, a female security officer mistakenly opened another passenger's suitcase while scanning my luggage. I’m filing a complaint about this behavior.
The passenger, who had difficulty closing their suitcase, asked for help and tried to communicate in English. However, the female officer was dismissive, didn’t make eye contact, and sometimes responded with her back turned or not at all. Eventually, she only replied in Turkish, seemingly to brush the passenger off.
Unfortunately, I couldn’t identify the employee as she wasn’t wearing a visible ID. She has brown hair, is approximately 1.63 meters tall, and was working alone, checking luggage with a male colleague.
On 06.05.2024, I purchased a ticket for the Istanbul-Gaziantep flight scheduled for 23:05. When I went for ticket processing, the female employee there told me she couldn't provide the ticket number and directed me downstairs for assistance. When I reached the boarding point downstairs, the gentlema...
Hello, on June 15, 2024, at 01:55 AM, my TK181 flight from Istanbul to Mexico City was canceled by Gözen Security. After checking in, I arrived at the boarding gate area to find the Gözen team present. They segregated Turkish passport holders to the left, allowing others direct entry to the lounge o...
On September 29, 2024, my spouse and I arrived at Düsseldorf Airport for our connecting flight to Iğdır. At the gate, a woman, who we identified as Turkish based on her conversation, charged us 48 euros for excess baggage, claiming it would cover our entire journey to Iğdır. However, upon arrival at...
Hello, on 25.08.2023, during my journey from Van Airport to Istanbul Airport, two suitcases were misplaced. My hand luggage did not pass the final check. The security at the airport did not allow it on the plane, stating that they would send it themselves. It was later discovered that the baggage co...
My wife and two daughters had a flight with Turkish Airlines on February 5, 2024, flight number TK 2684 at 16:40 from Istanbul Airport to Batman. I dropped them off at Istanbul Airport two hours before the flight. Check-in procedures were completed, luggage was handed over, and boarding passes were ...
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