1
Tuncay is completely dissatisfied with the result

Lufthansa Was Unable to Locate My Lost Baggage

profile
June 27, 2023 2:26 am
186

I arrived in Montreal on June 22 with a layover in Munich using Turkish Airlines and Lufthansa. Unfortunately, Lufthansa failed to load one of our bags (baggage no: 0235418458) in Munich. Since then, they haven't provided any information about our bag. Despite calling the airport, we were only informed that it forcefully arrived in Montreal, with no official update from Lufthansa. Moreover, they nonsensically claimed that the bag was not found via email. After calling the airport, we discovered that our bag was indeed in Montreal. Lufthansa's lack of information and inability to update their system leaves us questioning the quality of their service. This situation is both absurd and inconvenient, especially since our daily medication is in the missing bag. We are prepared to pursue all legal options against Lufthansa.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Lufthansa Lost My Baggage on Munich - Budapest Flight

profile
Neslihan
August 27, 2023 12:34 pm
193
1
Murat is completely dissatisfied with the result

No Refund for Lost Baggage from Lufthansa

profile
July 22, 2023 5:19 pm
183

Lufthansa Customer Service Ignored Lost Luggage Complaint

profile
December 19, 2023 6:59 pm
116
2
Emine is not satisfied with the result

Lufthansa Customer Service Ignored Lost Luggage Complaint

profile
December 19, 2023 6:59 pm
111
Report a Similar Issue