Lufthansa Customer Service Ignored Lost Luggage Complaint

Emine
Lufthansa
125

During my flight on March 18, 2023, from Bodrum to Brussels with a layover in Berlin via Lufthansa Airlines, I unfortunately experienced the inconvenience of my luggage going missing. Although two of the bags were delivered successfully, one bag is still missing. It's been almost 5 months without any acknowledgment or reply to my inquiries. I'm contemplating pursuing legal recourse. I think Lufthansa Airlines has not taken this matter seriously enough.

Emine
December 19, 2023 6:48 PM

The baggage number xq488784 is the one the company is looking for, xq488782.

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