About four months ago, I purchased a blue polo-neck T-shirt from the Lufian Optimum store. Despite using it for only two months, the product developed color fading and shrinkage issues. I have always followed the washing and care instructions exactly as indicated.
Since the product was still within the six-month warranty period, I brought it back to the store and requested an exchange. However, my request was rejected on the grounds of “user error.” I was informed under case number 90-491-3612 that the decision was negative and was asked to collect the product from the store.
I strongly believe the product is defective, not misused, and therefore request that my exchange request be reconsidered and properly evaluated.
On October 31, 2025, I ordered the Lufian Star Off White T-shirt (barcode 8681872975270, order number ts29101089185) from Lufian’s official website. When the product was delivered, I immediately noticed a yellow stain on it and took a photo as proof. The item has never been worn — I saw the stain r...
I bought a Lufian brand sweatshirt on January 12, 2024. However, after approximately two months of wearing it, I noticed that the prints on the sleeves began to fade. I sent the product for warranty inspection, but I haven't received any feedback. Upon reaching out to customer service, I was informe...
I purchased a Tommy Hilfiger t-shirt in April and sent it in for warranty review four months later due to color fading, dye peeling, and fabric stretching. Despite following the proper washing and drying instructions, the product was returned with the response that it was my "washing" or "drying mis...
I brought a Lufian t-shirt back to the store due to severe color fading and large holes along the seams. However, when I submitted it for inspection, I was told they couldn't list two defects on the same form, despite the t-shirt having both issues. The store manager even confirmed the color fading ...
Two months after purchasing a Calvin Klein t-shirt from Boyner, I noticed that the color had significantly faded from the middle to the bottom. It's disheartening to invest 1500 TL in a premium t-shirt only to find it looking worn out after such a short period. Throughout this time, I washed the t-s...
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