Received Lufian T-Shirt with Yellow Stain — No Response from Customer Service

Received Lufian T-Shirt with Yellow Stain — No Response from Customer Service
Received Lufian T-Shirt with Yellow Stain — No Response from Customer Service
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Tuğba
November 02, 2025 11:07 pm
21

On October 31, 2025, I ordered the Lufian Star Off White T-shirt (barcode 8681872975270, order number ts29101089185) from Lufian’s official website. When the product was delivered, I immediately noticed a yellow stain on it and took a photo as proof.

The item has never been worn — I saw the stain right after unboxing. I reported the issue in writing to both Lufian Customer Service and the Product Evaluation Department, but I have not received any response so far.

I originally purchased this T-shirt as a birthday gift, but due to this issue, I couldn’t give it as planned and have been left disappointed. The payment was made by credit card.

As a long-time customer who values the Lufian brand for its quality and service, I expect a professional and timely resolution that reflects the company’s high customer care standards. I request that this issue be addressed promptly and that an effective solution—such as a replacement or refund—be provided to resolve the matter fairly.

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