On October 31, 2025, I ordered the Lufian Star Off White T-shirt (barcode 8681872975270, order number ts29101089185) from Lufian’s official website. When the product was delivered, I immediately noticed a yellow stain on it and took a photo as proof.
The item has never been worn — I saw the stain right after unboxing. I reported the issue in writing to both Lufian Customer Service and the Product Evaluation Department, but I have not received any response so far.
I originally purchased this T-shirt as a birthday gift, but due to this issue, I couldn’t give it as planned and have been left disappointed. The payment was made by credit card.
As a long-time customer who values the Lufian brand for its quality and service, I expect a professional and timely resolution that reflects the company’s high customer care standards. I request that this issue be addressed promptly and that an effective solution—such as a replacement or refund—be provided to resolve the matter fairly.
I ordered 6 T-shirts from the Lufian brand over the internet. I paid ₺494.99 for each T-shirt. I saw that one of the T-shirts sent to me was from 2021 and its price was ₺199.99. I asked for information both by phone and by e-mail about why they sent a T-shirt from 2021 that they lost in the warehous...
I bought a Lufian brand sweatshirt on January 12, 2024. However, after approximately two months of wearing it, I noticed that the prints on the sleeves began to fade. I sent the product for warranty inspection, but I haven't received any feedback. Upon reaching out to customer service, I was informe...
I purchased a sweatshirt from Lufian.com in November 2024 for ₺700, and from the very first time I wore it, there was a loosening issue with the elastic on the lower hem. I used the product only 4–5 times in total, but the problem persisted. After June 15, I returned the item to Lufian customer serv...
About four months ago, I purchased a blue polo-neck T-shirt from the Lufian Optimum store. Despite using it for only two months, the product developed color fading and shrinkage issues. I have always followed the washing and care instructions exactly as indicated. Since the product was still within...
I brought a Lufian t-shirt back to the store due to severe color fading and large holes along the seams. However, when I submitted it for inspection, I was told they couldn't list two defects on the same form, despite the t-shirt having both issues. The store manager even confirmed the color fading ...
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