Wrongful Forfeiture Of My Lifepoints And Account Suspension

I have been a Lifepoints user from India for around two years, since about 2023 till date, and had collected 13,289 points through regular survey participation. Around August 2026 my account was suddenly blocked and I was informed that I had allegedly violated the terms and conditions, and that all my accumulated points had been forfeited. I contacted Lifepoints support through their website and clearly requested two things: first, to be told the specific reason for closing my account and accusing me of a violation, and second, at least to be allowed to redeem the points I had legitimately earned over a long period. In response, I received a generic answer stating that the reason for the closure could not be disclosed due to their privacy policy and that my points had been forfeited and the decision was final, without any concrete explanation or review. I do not accept having my account blocked and 13,289 points forfeited without a clear, transparent explanation or opportunity to defend myself. I request that Lifepoints either restore my account and my points or, at the very least, allow me to redeem the 13,289 points I earned, and provide a detailed justification of what specific term or condition they believe I violated. Unable to upload screenshot due to system error. Screenshot uploaded on lifepoints support.