On September 16, 2025, I placed an order for a 65" OLED C5 TV from LG’s official website. The amount was charged to my credit card immediately, which is expected. However, as of September 25, the order status was still listed as "Ordered," and no shipping details had been provided. I contacted LG’s customer service, and I was told that it would ship the week of September 30th. That week came and went, with no updates or communication from LG. Fast forward to October 7th, and after yet another call to customer service, I was informed that the expected delivery date was pushed to the end of October—and possibly even mid-November. This information was only provided after I took the initiative to contact them. There has been no outreach or proactive communication from LG about the delays. When I asked if this kind of delay was normal, or if LG planned to offer any compensation for this inconvenience, the only response I received was a generic "sorry." It is deeply frustrating to see that LG has no regard for its customers' time or satisfaction. If this is the level of service that LG considers acceptable, then every potential customer should be aware of the kind of experience they can expect. LG’s customer service has been completely unhelpful, unresponsive, and unwilling to make any effort to resolve this issue. I hope this serves as a warning to others considering purchasing from LG—be prepared for long delays, poor communication, and zero compensation for your troubles.
I purchased an LG OLED65C46 TV on November 16, 2024, from an authorized LG dealer. The TV was installed by LG’s authorized service team on November 19, 2024. However, just two weeks later, the screen suddenly went black while watching it in the evening. I contacted LG service and scheduled a repair...
I bought a 55-inch LG G 16 television ten months ago. Unfortunately, the TV began to display lines on the screen soon after, prompting me to contact the authorized service. They took away the television, and it's been 35 days with no sign of it being returned. If 20 business days pass without resolu...
I purchased an LG 65-inch OLED TV, and the box arrived in clean condition. Installation was completed, but since the room was empty at the time, I didn’t use the TV much during the first 2-3 weeks. When I started watching it, I noticed that the bottom corners of the panel were bent, resembling a cur...
My television with the product code LG OLED55C24LA, which I bought in January 2023, turned off on May 16, 2023 and has not turned on again. The technical service arrived quickly and said that the panel was defective as fabrication, in a short time, and gave a "dealer replacement report". They said t...
LG does not stand behind the product it sells in any way! I bought LG 65' TV since the day I bought it, do I regret ever going in front of the brand again? The installation was done. The next day, the light filters appeared on the screen, then they struggled a lot, eventually they changed it complet...
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