Unacceptable Customer Experience With LG – No Communication and Compensation

On September 16, 2025, I placed an order for a 65" OLED C5 TV from LG’s official website. The amount was charged to my credit card immediately, which is expected. However, as of September 25, the order status was still listed as "Ordered," and no shipping details had been provided. I contacted LG’s customer service, and I was told that it would ship the week of September 30th. That week came and went, with no updates or communication from LG. Fast forward to October 7th, and after yet another call to customer service, I was informed that the expected delivery date was pushed to the end of October—and possibly even mid-November. This information was only provided after I took the initiative to contact them. There has been no outreach or proactive communication from LG about the delays. When I asked if this kind of delay was normal, or if LG planned to offer any compensation for this inconvenience, the only response I received was a generic "sorry." It is deeply frustrating to see that LG has no regard for its customers' time or satisfaction. If this is the level of service that LG considers acceptable, then every potential customer should be aware of the kind of experience they can expect. LG’s customer service has been completely unhelpful, unresponsive, and unwilling to make any effort to resolve this issue. I hope this serves as a warning to others considering purchasing from LG—be prepared for long delays, poor communication, and zero compensation for your troubles.