I purchased an LG 65-inch OLED TV, and the box arrived in clean condition. Installation was completed, but since the room was empty at the time, I didn’t use the TV much during the first 2-3 weeks. When I started watching it, I noticed that the bottom corners of the panel were bent, resembling a curved TV.
I contacted customer service, and after consulting with the central office, they refused to acknowledge the defect, citing the "damage-free delivery" form I signed. However, the defect is clearly visible in the photos, and it must have been present when delivered. Even the timeline can be verified with the furniture delivery dates from the store.
This issue is unacceptable for such a high-end product. LG, I demand a proper resolution, either repair or replacement, as this defect is not my fault and should be covered.
I purchased an LG OLED65C46 TV on November 16, 2024, from an authorized LG dealer. The TV was installed by LG’s authorized service team on November 19, 2024. However, just two weeks later, the screen suddenly went black while watching it in the evening. I contacted LG service and scheduled a repair...
I bought a 55-inch LG G 16 television ten months ago. Unfortunately, the TV began to display lines on the screen soon after, prompting me to contact the authorized service. They took away the television, and it's been 35 days with no sign of it being returned. If 20 business days pass without resolu...
Approximately one year ago, on 05.09.2024, I purchased an LG 65QNED86T6A television from an LG store for ₺57,999.00. For about the last four weeks, a constantly lit and flickering light has appeared on the left side of the screen, in an area of about 20 cm extending from bottom to top. This flickeri...
On Friday, June 21, 2024, I purchased a display model LG OLED65CS3VA 65" OLED TV from the Teknosa store in Çerkezköy, Tekirdağ. Before buying, I carefully inspected the TV and found no issues with the screen or casing. I accepted the product in that condition. The next day, when the service technic...
We started using our LG TV in 2020, and now there are two visible lines across the bottom of the screen. When I contacted customer service, they informed me that it’s a panel issue requiring a full replacement, as the part cannot be repaired. I cannot accept a critical failure on a product expected...
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