During the installation of the LG air conditioner I purchased, the crucial vacuuming process was skipped. Upon addressing this concern with the service team, they brushed it off, claiming that newer-generation air conditioners don't require it. However, as time passed, I noticed a decline in the air conditioner's cooling performance and discovered that the vacuuming process is indeed essential. I hereby formally request the replacement of the outdoor unit of my air conditioner with a new one. It has become evident that units operated without proper vacuuming will never reach their optimal capacity. Should my complaint remain unaddressed, I am prepared to escalate the matter, seeking resolution through the Consumer Arbitration Board.
I bought LG Sirius 18000btu air conditioner. Service setup is incomplete. They did not perform the "vacuuming" process written in the user manual. She said we did something called "sweeping" instead. As it is written in the user manual, vacuuming is essential for the performance and life of the devi...
I purchased an LG air conditioner 4-5 months ago, but it has been completely ineffective at heating. Even in turbo mode, it struggles to warm up a small room, providing no noticeable performance. This experience with LG has been deeply disappointing, as I expected much better from the brand. When I...
I ordered a brand-new air conditioner from LG Turkey, which was delivered and installed in June. Instead of using the new installation pipes provided with the unit, the installers used the old pipes left by the previous tenant. In early August, the unit started blowing hot air. I requested service u...
I bought an LG 12,000 BTU air conditioner, and since the day I purchased it, I’ve been constantly facing issues with the service. The technicians who come either don’t know their job properly or leave after making basic mistakes. How can a service team forget essential steps like filling the gas or ...
I just bought an LG 18000 BTU air conditioner. After two days, the unit was installed. I soon discovered, however, that a TCL 12000 BTU air conditioner provided a cooler and more efficient cooling. Technicians arrived to inspect the LG unit after you requested service. The output temperature of the ...
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