I bought an LG 12,000 BTU air conditioner, and since the day I purchased it, I’ve been constantly facing issues with the service. The technicians who come either don’t know their job properly or leave after making basic mistakes. How can a service team forget essential steps like filling the gas or sealing the hole in the wall? I believe these mistakes are being made intentionally. Moreover, LG’s main office doesn’t step in to fix these installation problems and leaves the customer completely unsupported. Customer service keeps making excuses, saying things like “We’ll call you back today,” but no one ever follows up. You have to chase them constantly just to get the issue resolved. At this point, the only remaining option is legal action, and we have now decided to proceed through legal channels.
In the summer of 2022, we purchased an LG 18,000 BTU air conditioner. Before the warranty even expired, the unit began to malfunction. When the service technicians first came out, they said there was an issue with the fan, which they fixed, but it broke down again. On their next visit, they said the...
I just bought an LG 18000 BTU air conditioner. After two days, the unit was installed. I soon discovered, however, that a TCL 12000 BTU air conditioner provided a cooler and more efficient cooling. Technicians arrived to inspect the LG unit after you requested service. The output temperature of the ...
I purchased an LG heat pump a month ago, but it turned out to be defective. The system reported a manufacturing issue due to insufficient gas. Even though it’s still under warranty, I haven’t received any assistance despite calling multiple times over the past several days. I’m considering returnin...
I bought LG Sirius 18000btu air conditioner. Service setup is incomplete. They did not perform the "vacuuming" process written in the user manual. She said we did something called "sweeping" instead. As it is written in the user manual, vacuuming is essential for the performance and life of the devi...
On July 10, I made a purchase of two LG air conditioners and immediately contacted the central service, who assured me that a technician would be with me within the next two days. However, I needed to call once more after two days had passed, and this time they provided the phone number of an author...
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