I ordered a brand-new air conditioner from LG Turkey, which was delivered and installed in June. Instead of using the new installation pipes provided with the unit, the installers used the old pipes left by the previous tenant. In early August, the unit started blowing hot air. I requested service under warranty, and they took the unit for inspection. Now, they're asking me for ₺2,500 in installation fees because they used the old pipes instead of the new ones provided. I was never informed of this, nor was a solution offered for not using the new pipes. I experienced a similar issue with V** and received a replacement unit within two days. LG seems uninterested in standing behind their product or addressing customer issues. I’ve filed a complaint with the Consumer Arbitration Board and my lawyer.
In 2021, I purchased two air conditioners from LG. Since my home has a central system, I was entitled to 4 meters of installation pipes. However, the authorized service did not provide these pipes, and LG Türkiye gave me the same unsatisfactory response. I explained that they were not responsible f...
I bought an LG air conditioner, but the one I got doesn't cool properly at all. The device is working, but it just isn't cooling down the room, making these hot summer days really tough to handle. I asked for a replacement because I thought the unit was faulty, but I haven't heard back from LG at al...
In August 2023, I purchased an LG PC24SQ model air conditioner from Vatan Bilgisayar in İskenderun, Hatay. However, after the February 6 earthquake, my family and I were forced to live in a container as we could not find a safe house in the area. Because of this, I have not been able to use the air ...
I purchased an LG air conditioner online on August 18th, and despite the fact that I did so, I have been scheduled for an installation appointment on September 5th. It is very disheartening to learn that a well-known company like LG provides such poor service in a major city like Istanbul. This situ...
I placed an online order for an LG air conditioner, and it's been a nerve-racking two weeks of waiting for the service team to come and set it up. Despite living in Izmir, in a central area like Gaziemir, it turns out there's no service team available to handle installations in my neighborhood, wors...
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