LG Has Shaken Our Trust: TV Replacement Frustration!

Our trust in LG has been severely tested! We purchased an LG OLED 55CS6LA model TV from the Bursa Nilüfer Teknosa Carrefoursa Branch just two months ago, and it broke down. The authorized service confirmed that the product was faulty and prepared a replacement report. However, Teknosa Carrefoursa Branch refused to accept the report from the authorized service and claimed they couldn't provide a new product. They offered a higher model if we were willing to accept it as a replacement, as they didn't have the same product in stock. In response, we contacted the authorized service again, and they promised to contact LG Headquarters to resolve the issue. Two days later, the service team informed us that they didn't have the LG OLED 55CS6LA model TV we had purchased and asked if we'd agree to an exchange. To avoid prolonging the process and resolve our grievances, we reluctantly agreed. We were told that the replacement process would take a maximum of 1 to 10 days, and the authorized staff would contact us once the TV arrived at the service center. However, it's now been 15 days, and nobody we've contacted at the service center has any information! When we reached out to LG via WhatsApp, they brushed us off, telling us to visit our dealer with the decision-to-replace form. We've already submitted the form, but nobody has contacted us since! We've tried calling Bursa Prosim Service at 444 65 43, and they said they forwarded our request to headquarters and would get back to us. It's been 18 days, and still, no one has called to provide information. We desperately need a resolution. Legal action is not our preferred route for a simple TV issue. At this point, we are confused about who to contact and what steps to take. We've invested our hard-earned money in this, and it's disheartening. Our trust in LG and their brand has been seriously shaken! We need help now.