On February 16, 2024, I purchased an 'LGOLED65G36LA' TV from the Çanakkale Teknosa Extra branch for my company, invoiced at ₺108,000. On March 24, 2024, the panel malfunctioned, displaying horizontal red/blue/green/white lines. I contacted the authorized service, and on March 27, 2024, a service report confirmed the need for a direct replacement of the unit. Despite submitting numerous emails and letters, Teknosa refused to honor the replacement.
Moreover, all communication has been verbal, with promises of imminent action contingent upon approval. On May 20, 2024, I was instructed to contact LG directly for resolution, yet three months have passed without any official response to legal notices or inquiries. Considering inflation and interest rates, the delay has incurred commercial losses exceeding ₺20,000.
Neither Teknosa nor LG have stood behind the product they touted as the latest and greatest TV. Even requests for a like-for-like replacement (with a price difference of ₺10-12,000) went unanswered. Teknosa failed to process the additional TechnoGuarantee purchased. As evidenced by the attached documents, both companies' customer satisfaction efforts are severely lacking. Unfortunately, they prioritize cheap trade over customer care in our country. Will they have the decency to respond after reading this? Personally, I won't gain a dime, but as a company, we refuse to compromise our integrity for the sake of a few bucks.
I purchased an LG OLED65C46 TV on November 16, 2024, from an authorized LG dealer. The TV was installed by LG’s authorized service team on November 19, 2024. However, just two weeks later, the screen suddenly went black while watching it in the evening. I contacted LG service and scheduled a repair...
On Friday, June 21, 2024, I purchased a display model LG OLED65CS3VA 65" OLED TV from the Teknosa store in Çerkezköy, Tekirdağ. Before buying, I carefully inspected the TV and found no issues with the screen or casing. I accepted the product in that condition. The next day, when the service technic...
I purchased an LG 65 UR 9100 television from the Teknosa Mersin store on 01/07/2024. On the evening of installation, I noticed light leakages on the screen. The following day, the LG service team took the television along with its box. Despite my attempts to explain the significant issue through pho...
On October 26, 2024, we took our LG 50LB670V television to Berk Teknik, an authorized service center in Kocaeli İzmit, because it was not working, and we requested an explanation for the failure and the repair cost. After 10 to 12 days, they informed us that the repair would cost ₺12,000, and we dec...
I purchased an LG OLED55CX6LA TV, manufactured in August 2021, and began using it actively in October 2021. On April 20, 2025, the television suddenly shut down, and a panel malfunction occurred. On April 21, 2025, an LG technician visited and confirmed the panel defect. The technician also mention...
Comments