Teknosa's Failure to Replace Faulty LG OLED65G36LA TV
On February 16, 2024, I purchased an 'LGOLED65G36LA' TV from the Çanakkale Teknosa Extra branch for my company, invoiced at ₺108,000. On March 24, 2024, the panel malfunctioned, displaying horizontal red/blue/green/white lines. I contacted the authorized service, and on March 27, 2024, a service report confirmed the need for a direct replacement of the unit. Despite submitting numerous emails and letters, Teknosa refused to honor the replacement.
Moreover, all communication has been verbal, with promises of imminent action contingent upon approval. On May 20, 2024, I was instructed to contact LG directly for resolution, yet three months have passed without any official response to legal notices or inquiries. Considering inflation and interest rates, the delay has incurred commercial losses exceeding ₺20,000.
Neither Teknosa nor LG have stood behind the product they touted as the latest and greatest TV. Even requests for a like-for-like replacement (with a price difference of ₺10-12,000) went unanswered. Teknosa failed to process the additional TechnoGuarantee purchased. As evidenced by the attached documents, both companies' customer satisfaction efforts are severely lacking. Unfortunately, they prioritize cheap trade over customer care in our country. Will they have the decency to respond after reading this? Personally, I won't gain a dime, but as a company, we refuse to compromise our integrity for the sake of a few bucks.
