My Lenovo MP24LR79 computer’s power adapter exploded due to water damage. When I contacted the service center, they informed me it would take 7-14 days to get a replacement. As an engineering student with exams, I tried short-term solutions. After a while, I reached out again a week ago to request the adapter. The service representative assured me I’d receive an email with a price quote within two days. On the third day, I called again and mentioned I hadn't received any email. The representative admitted they forgot to send it and told me they’d issue a new request, promising I’d hear back by Monday.
When I called Monday at 5 PM, I still hadn’t received an email. They assured me it would arrive the next day. Today, I called again and was told they were too busy to respond but would now issue another request. A few minutes later, I was informed they didn’t have a replacement adapter. When I asked for a solution, they said there was none. They couldn’t source it from another country, nor could they guarantee compatibility if I sought help from another Lenovo service center.
What am I supposed to do, throw my device away? I’ve only had it for 1.5 years. It’s not a decade-old device that parts are unavailable for, yet they don’t even have a suitable replacement. They’re forcing me to buy one from an external source, and if it damages my device, they’ll blame me. For the past 1.5-2 weeks, they’ve been giving me the runaround. My computer is essential for my engineering studies. This is the worst service and the worst brand I’ve ever encountered. I will inform everyone to avoid Lenovo. They’ve completely turned me off this device. They don’t fulfill any promises or provide solutions. The only email they’ve sent me is a survey asking if I’m satisfied with their service. Let me tell everyone, this is the worst company I’ve ever dealt with.
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I have a Lenovo Legion Y530 laptop. My charger adapter broke, and to buy a new one, I contacted customer service by phone and email. They told me to create a request for the part. I created the request. The process of creating the request and receiving feedback from Lenovo was very slow. Despite wai...
Hello, I purchased a Lenovo LOQ 15IAX9 model computer on October 20, 2024, and it malfunctioned just four days later on October 24 due to an issue with the video card. Additionally, the battery lasted only 1 hour and 10 minutes without support. I was informed by BDH service that the device arrived a...
Since the day it was purchased, the Lenovo laptop has been having the problem of not detecting the disk/not opening, and it only turns on 1-2 times out of 10. We sent the device to BDH Authorized Service under warranty, the BIOS was updated and sent to me. However, when the device arrived, it had th...
My Lenovo Ideapad Gaming 3 Intel Core i7 11390H 16GB 512GB SSD RTX 3050 laptop, covered by warranty, was shipped with a 135W power adapter instead of the specified 170W. After contacting Lenovo customer support, they assured me of an exchange for the 170W product and instructed me to send back the c...
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