Lee Cooper Failed to Deliver Part of My Order Before the Holiday
On May 20, 2026, I placed a bulk order through Lee Cooper’s official online store. Without my knowledge or approval, the items in my order were split into separate packages and shipped individually through different deliveries. While part of my order arrived on May 22, 2026, one of the jeans included in the purchase has still not been delivered.
In my account, the missing item is marked as “shipped.” However, no tracking number has been provided for that product. When I attempt to check the shipping status through the website, I receive a message stating that the shipment has “not yet shown any movement.” As a result, the actual status and location of the product remain completely unclear.
For several days, I have been trying to contact customer service, but my calls go unanswered. I have also submitted support requests through the company’s website and have not received any response whatsoever. Experiencing this level of poor communication and uncertainty, especially before a holiday period, has been extremely disappointing and has seriously damaged my trust in a well-known brand.
I am not requesting a refund. Instead, I want the missing pair of jeans from my order to be delivered to me as quickly as possible, preferably today. I also expect a clear and transparent explanation regarding the true status of the shipment. Furthermore, I request that Lee Cooper investigate the communication failures that occurred during this process and take the necessary steps to prevent similar customer experiences in the future.
