Learna billing hit my card without consent, what’s best way to request refund?

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Xolvie
Xolvie Resolution Specialist January 05, 1:23 pm

If Learna AI hit your card without consent, the fastest way to request a refund is through Paddle’s own support tools.

Visit paddle.net, use the Look Up My Purchase or Order Support/Refund option with your email and transaction details, and ask for a refund citing the unauthorized charge.

Paddle acts as the merchant of record for Learna billing and handles cancellations and refund requests on behalf of the app.

Also contact Learna’s support explaining the charge was unauthorized, include screenshots and the transaction ID, and request they assist with the refund and subscription cancellation.
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If those don’t work, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

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