I Am Unable to Cancel My Learna AI Free Trial Before Being Charged

I am writing regarding a cancellation issue I experienced with a subscription that started following a trial period on the Learna AI platform. At the end of the trial period on May 8, we assumed we had canceled the subscription, but later realized that the cancellation had actually failed to process in the system.

A weekly charge of $16 was scheduled to begin as of May 9. I have not used the app at all since that date, and even though no payment has gone through yet, I am worried about money being deducted from my account in the future since the cancellation failed. Although no charge has been collected so far, because the subscription still appears active in the system, I demand that the cancellation be completed without issue and that no fees be deducted under any circumstances.

During this process, we tried to communicate directly with Learna AI, but were completely unable to reach a customer service representative. I do not want to suffer any financial hardship simply because the subscription remains active after we canceled it at the end of the trial, combined with the total lack of accessible support channels. I request that my subscription be canceled immediately and that no charges ever be applied to my account.