On June 4, 2025, at 5:20 PM, I was shopping with a friend at your LCW store in Trabzon Forum. When it was time to pay, my friend went to checkout 6 while I went to checkout 1. The cashier scanned my items, but since I didn’t have my card with me, I wanted to pay via QR code. My friend completed the payment at checkout 6, but since I was near an open area of the store, I couldn’t get a signal and was unable to access my mobile banking. I told the cashier that I couldn’t get a connection and asked if I could continue the transaction at checkout 6. The cashier responded, “I already scanned the items, I can’t cancel them,” then turned her back on me and slammed the hanger onto the counter. She suddenly started speaking to me in a harsh tone and raised her voice for no reason. Although I had done nothing wrong, her behavior embarrassed me deeply. There were more than 10 people in line, and her actions left me too ashamed to speak. I then asked for a supervisor, who came and calmly said, “Let’s take care of your transaction at checkout 6.” So it was possible after all. I couldn’t understand why the cashier treated me this way and tried to humiliate me in front of everyone. When I told the supervisor I wanted to file a complaint about the cashier, he mumbled something like “Uhhh... don’t,” and hesitated to share the staff member’s name. Eventually, he gave us the name. Meanwhile, the cashier walked past me without making any eye contact or even saying “sorry,” mocking me with her indifference. Her behavior was more offensive than the incident itself. Naturally, I left your store without making a purchase, feeling humiliated. I am a member of the management team at the Media Markt store in Trabzon Forum, and I can say your staff’s conduct was completely unacceptable. I expect a formal apology from your team and appropriate disciplinary action against the staff involved. I’ve worked in retail for nearly 20 years, and I’ve never witnessed such disrespect. Please know I will be taking this issue to the necessary authorities.
I am filing a complaint about the LCW store located in Silivri Vega AVM, Yeni Mahalle branch, due to an incident I experienced. On Sunday, May 4, 2025, after simply browsing in the store, the alarm went off as I exited through the AVM doors. The staff asked me to return to the store, and the alarm w...
I felt completely victimized by LCW Online. On November 27, 2024, I placed an order for six items totaling ₺818.95 during a special promotion. My package was prepared on November 28 and handed over to the courier company Scotty on November 29. However, delivery failed without explanation. On Novembe...
On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it an...
On April 3, 2025, we purchased two clothing items from the Lufian store at Kayseri Forum around 6:00 PM. One item wasn’t available in the right size, so the store gave us another one, saying we could exchange both later when the correct product arrived. My brother made the purchase and provided his ...
Comments