I purchased a La Roche-Posay Effaclar Gel as a two-piece set from Trendyol, paying ₺1,764 in total. When the product arrived, it had no protective seal or packaging, and no invoice was included in the delivery. Without even opening the product, I submitted a return request, but Trendyol rejected it, stating that they do not accept returns for cosmetic products.
Receiving an unsealed, unprotected product without an invoice and then being denied my right to return it has caused me serious inconvenience and disappointment. I request a full refund for the product and a proper resolution to this issue.
I ordered a La Roche-Posay Effaclar moisturizer through Trendyol (Order No: 10401777274), and the package arrived today at my address in Trabzon. Unfortunately, the product I received has raised multiple concerns. The packaging was extremely careless — the item was wrapped in a thin piece of bubble ...
I purchased a La Roche-Posay sunscreen from their official store, but when the product arrived, it had no seal, protective band, or hygienic wrapping whatsoever. Since I have sensitive skin, I didn’t feel safe using a product that came unsealed. I decided to request a return without even trying it, ...
I placed an order through Trendyol (Order No: 10197402823, Return Code: 7260023930425285) for six skincare products from La Roche-Posay. However, I was shocked to receive items shipped from a completely different seller—not the official La Roche-Posay store I ordered from. To make things worse, I la...
On Wednesday, October 22, I ordered La Roche-Posay Anthelios Facial Sunscreen from Trendyol, with order number 10612272514. The product was advertised as part of a promotion that included two 50 ml sunscreens and a complimentary makeup bag. When the package arrived, I opened it immediately and saw ...
I purchased a total of 6–7 La Roche-Posay sunscreens (mainly Fluide Invisible and Antidark Spot Fluid) through Trendyol under the following order numbers: #10241028938, #10300056151, and #10236360607. When I scanned the barcodes on the boxes, they appeared as original, so I did not initially suspect...
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