A week ago, I purchased a La Roche-Posay sunscreen from the pharmacy after specifically explaining that I have sensitive skin. Despite this, I was given a product for combination skin. After using it, my face developed redness and an intense burning sensation, which was both uncomfortable and concerning. I reached out to customer service requesting an exchange, but they refused to assist. For a brand known for catering to sensitive skin needs, I find it disappointing that they didn’t help with a suitable replacement. I expected more understanding and support, especially given my clear instructions and the negative reaction I experienced. I am extremely dissatisfied and need a resolution.
I recently purchased two La Roche-Posay sunscreens from Baysu Pharmacy in Ordu/Fatsa. Despite having used this brand for years without any issue, these new products caused an intense burning sensation on my face shortly after application. To be sure it wasn’t just me, I had my spouse try it—and he e...
I bought two tubes of La Roche-Posay sunscreen on my doctor’s recommendation, trusting that it would be safe for sensitive skin. But just two days after using it, I experienced intense itching, burning, and raised bumps all over my face. I immediately stopped using it, but the reaction hasn’t gone a...
I purchased a La Roche-Posay toner and used it on my face, expecting a high-quality product. I do not have sensitive skin at all, but this toner completely damaged my face. It has now been a week since I started using it, and while I initially thought the reaction might be temporary, things have onl...
I am writing to express my serious concerns about a La Roche-Posay product that I recently purchased. After using the sunscreen for the second day, I have experienced a significant increase in redness and a burning sensation on my skin, which is deeply troubling. I understand the photo I have provid...
I purchased a La Roche-Posay sunscreen from their official store, but when the product arrived, it had no seal, protective band, or hygienic wrapping whatsoever. Since I have sensitive skin, I didn’t feel safe using a product that came unsealed. I decided to request a return without even trying it, ...
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