I purchased La Roche-Posay Toleriane Sensitive Cream from a pharmacy located in Ankara Kentpark AVM. However, I immediately became suspicious when I noticed that the barcode on the packaging does not match the barcode on the actual product. This inconsistency raises serious concerns about the product’s authenticity.
To make things worse, there was no protective seal on the tube. This makes me question whether the product has already been opened or even used before being sold to me. How am I supposed to feel safe applying something to my face when I can’t confirm if it’s untouched?
I’ve always chosen La Roche-Posay because I trusted their quality and safety standards, but this experience has really shaken my confidence. A brand that markets itself for sensitive skin should be especially cautious about hygiene and transparency.
I am waiting for an official response from the company regarding the product’s authenticity. Until then, I refuse to use the cream and feel like I’ve wasted the ₺ I spent. I expect La Roche-Posay to investigate this immediately and offer either a proper explanation or a refund. Customers deserve to feel safe and respected—especially when shopping through trusted retail points like pharmacies.
I recently purchased a La Roche-Posay product on Trendyol at a price that was noticeably lower than what pharmacies charge. At first, I thought it was just a great deal—the listing had plenty of positive reviews, so I assumed it was safe. But after receiving the product, I began to question whether ...
I purchased La Roche-Posay B5 cream from an online marketplace, but the barcode on the box doesn’t match the barcode on the product inside. I have been using this cream for a long time, and this one feels completely different—the texture and consistency are not the same. If the barcodes don’t match...
I recently purchased a La Roche-Posay face cream, and it arrived about 4–5 days ago in a 40 ml box. At first glance, everything seemed fine. I scanned the barcode, and it didn’t raise any red flags. However, as soon as I opened the product and began using it, I noticed several concerning issues that...
I ordered a skincare set from a La Roche-Posay seller that included a face wash, thermal spring water, and sunscreen. While the face wash and thermal water seem fine—their barcodes are properly registered in the UTS system—the sunscreen immediately raised suspicion. The barcode on the sunscreen box ...
I recently purchased a La Roche-Posay face cleanser, but I have serious doubts about whether the product I received is genuine. There are noticeable differences between this one and the La Roche-Posay cleanser I’ve used before. First of all, the shape and material of the bottle are different, which ...
Comments