Unauthorized TikTok Charge to the Credit Card of Kuveyt Türk
On January 9, 2024, an unauthorized ₺6619 charge under TikTok appeared on my Kuveyt Türk credit card. Despite the bank's attempt to secure the transaction with a 3D security code sent to my phone, I discovered the message unread the next day. Upon opening it, I found out about the transaction, which, to my surprise, was made from abroad. I don't have a TikTok membership, and no children in my household are capable of making such a purchase.
After numerous discussions with customer service and branch representatives on January 10, 2024, I filled out and submitted the dispute form to the bank. Typically, investigation processes that can take months are abruptly concluded with a negative response within 5-6 days. This incident brought back memories of a similar problem faced by another customer at a Kuveyt Türk branch, which I found peculiar at the time. It turns out, that one truly understands when they experience it themselves.
How can such a transaction occur, given that I received the 3D security message and found it unread only a day later? In this age of the internet, it seems we have no security at all, an unfortunate realization courtesy of Kuveyt Türk.
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