Kuveyt Türk Charged a Fee for Withdrawing 50 Grams of Physical Gold
Kuveyt Türk charges a 4 percent fee when withdrawing physical gold. I currently have around 50 grams of gold in my account, and when I attempt to withdraw it physically, a fee of approximately ₺6000 is applied. The exchange rate is also set in a way that the difference between the buying and selling rates equals exactly 4 percent. This means that even if I were to withdraw the amount in cash instead of gold, the same 4 percent would remain with the bank. If no changes or adjustments are made regarding this policy, I am seriously considering withdrawing all my funds and gold, even at a loss, and closing my account. I had previously recommended Kuveyt Türk to many others, but this practice has made me reconsider.
I haven't been called yet, and I want you to deliver the physical gold without any deductions as soon as possible. Because recently (in November), I paid 6100 ₺ and some change for 50 grams.
In November, I withdrew 50 grams of physical gold from the Antalya-Kepez branch and paid a delivery fee of 6100 TL. I would like to know why this commission, which was previously 1%, has increased to 4%, and I request that the 3% difference in commission be refunded to me.
