I Joined Kuveyt Türk Campus Invite Campaign but Got No Reward

I participated in the “Campus Invite and Earn” campaign via the Kuveyt Türk Mobile app. On the morning of August 1, I invited a friend using my referral code (VB138664), and we fulfilled all the requirements of the campaign without any issues. My friend successfully opened an account, and all steps were completed. However, despite 5 days having passed, the ₺1000 reward I was supposed to receive has not been deposited into my account. Previously, when I invited another friend through the same campaign, the reward was transferred without any problem. This time, despite contacting customer service twice, creating a support ticket, and reapplying through the app, I have received no response. The campaign terms clearly state that the reward will be deposited within 2 days at most, and customer service even told me it would happen within 24 hours. Yet, no payment has been made in 5 days. My customer number is 91504243. While I didn’t make any financial loss, the time and effort I put into this process should be respected. No one opens a bank account for no reason—if a reward is promised as part of a campaign, it should be delivered on time. I have met all the requirements, and yet I have been left empty-handed. I request that the ₺1000 reward I rightfully earned be deposited into my account as soon as possible. Please get back to me.