Kuryenet Missed Delivery Despite Being Home All Day
On Friday, May 24th, I saw that my package was out for delivery but then marked as "unable to deliver" (claimed I wasn't home). As someone who works from home and is present all day, I was completely baffled.
I tried calling customer service but couldn't get through to anyone. It kept asking me to enter my tracking number, which I did, and then just said "delivery unsuccessful." Well, no kidding, that's why I'm calling!
I googled their Soganlik branch to try to find an address or phone number to contact them directly. Nothing. Zero contact information available.
This is hands down the worst cargo delivery experience I've ever had. A company with absolutely no way to reach them except through complaint sites. Unacceptable service when I was home all day and they made no attempt at redelivery.
First of all, we wish you a good day. We are pleased to assist you with any matters you may need regarding your requests. In order for us to provide you with fast and quality service, it is important that you provide your shipment tracking number when reporting a complaint. For the quick resolution of your shipment delivery and complaint, our representative / agency representative will call you and assist you if they can reach you. If you cannot be reached by phone, your issue will be resolved by providing your tracking number, and you will be contacted through the complaint platform. Best regards, Kuryenet Customer Service
Delivery number 4500000433243
Hello, We apologize on behalf of our agency regarding the complaint. Our agency will contact you today to arrange the delivery of your shipment. Best regards, Kuryenet Customer Service
