Today, I ordered an Americano from Krispy Kreme, and the coffee was excessively hot. I noticed the cups felt thinner than usual, so I asked the cashier if they had been changed. They confirmed that the cups are now thinner. Even though I used a cardboard sleeve and napkin to hold the cup, the heat became unbearable after a while. The cup softened, spilled, and burned the palm of my left hand.
It’s unacceptable to compromise on quality for cost savings, especially at the expense of customer safety. These cups are too thin to safely handle hot beverages. I urge Krispy Kreme to test these cups themselves and prioritize customer safety immediately. My experience was both painful and disappointing.
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