On 14.11.2024, I ordered 2 camping chairs from Koçtaş. The next day, I received a message saying “Your order is ready”. However, when I went to your Torium Shopping Mall branch to pick up my order, one of your employees told me “These products are defective, that's why they are so cheap. Look, they are torn.” and showed me a defective chair and said, ‘Cancel your order.’ Instead of delivering the product, she turned me away. I have reported this situation to Koçtaş customer service three times, each time receiving misleading feedback saying “We will look into it”, but no concrete solution has been offered for days. I do not demand a refund. I demand that the 2 sturdy camping chairs I ordered be delivered to my home address. If they are defective, I demand that new chairs that are not defective be delivered to me. I spent a great deal of time and effort to get my order by going from Beyoğlu to Beylikdüzü; but the products were not delivered. As of today, 2 weeks have passed and there is still no solution. This is both a situation that damages customer satisfaction and an approach that does not befit your organization. I request that my victimization be eliminated urgently and that the solid products I have ordered be delivered to me as soon as possible.
I ordered a camping chair on 11.11.2024 from Koçtaş and was informed that the item would be ready for pickup within 3 to 6 business days. It is now the 16th day, and I have received no update. Despite repeatedly calling customer service, I have only been given the same excuse that the item is still ...
We placed our trust in the Koçtaş brand and made the decision to purchase a garden table and chair set on March 15, 2024. The set arrived, but unfortunately, the chairs were damaged. We returned them and asked for a refund. Despite multiple attempts to contact, the refund has not been processed. I p...
On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as ...
I bought a door handle from the Koçtaş app. When I saw that it was not suitable for my doors, I returned it a few days later and shipped it. The cargo reached the seller the next day, that is, on 06/07/2024. Then, two weeks passed, no sound from Koçtaş. I called, they said they received your request...
When I opened the package to set up the table, I noticed a crack in the leg, took a photo, and contacted the relevant departments at Koçtaş with my request. My other complaint was about missing assembly parts (such as screws) that didn’t come with the shipment. I waited for a week for a response, bu...
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