We placed our trust in the Koçtaş brand and made the decision to purchase a garden table and chair set on March 15, 2024. The set arrived, but unfortunately, the chairs were damaged. We returned them and asked for a refund. Despite multiple attempts to contact, the refund has not been processed. I purchased the set using an installment plan and my credit card. Now, I am preparing to make the third installment payment for an item that I have yet to receive. As someone who is no longer working, this is especially difficult to handle. I deeply regret placing my trust in Koçtaş. Avoid purchasing from them!
On 14.11.2024, I ordered 2 camping chairs from Koçtaş. The next day, I received a message saying “Your order is ready”. However, when I went to your Torium Shopping Mall branch to pick up my order, one of your employees told me “These products are defective, that's why they are so cheap. Look, they ...
In December 2024, I purchased the Richmond 6-Person Wooden Set (Product Code: 2000033426) online via Koçtaş Acity for ₺18,000. From day one, I followed all the instructions in the user manual and used the product under normal conditions at home after treating it with teak oil, as recommended. In May...
On May 27, 2024, I bought a 3-piece built-in appliance set from Koçtaş. The seller, Salvani Ankastre, mentioned that the product was shipped the next day and my payment was successfully processed. Unfortunately, I didn't receive an invoice from Koçtaş, and their app's links were not working properly...
I ordered a camping chair on 11.11.2024 from Koçtaş and was informed that the item would be ready for pickup within 3 to 6 business days. It is now the 16th day, and I have received no update. Despite repeatedly calling customer service, I have only been given the same excuse that the item is still ...
I recently made a purchase from Kıyafet Sepeti, and to my disappointment, the item I had my eye on in their catalog turned out to be out of stock. We made a refund request on December 7, 2023, and were given assurance that it would be processed within 15 days, along with the creation of a refund rec...
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