I booked a flight ticket through Kiwi.com for a trip on 8 November 2025 on flight AF7330, on the Athens–Paris–Marseille route. Due to a conflict in my work schedule, I had to cancel this trip, and I requested a refund. The total amount I paid for the ticket was more than 300 euros. Since my cancellation and refund request, I have not received any clear update or payment of the refund. Each time I contact Kiwi.com customer service, I receive the same response that my request has been received and is being forwarded to the airline, but nothing progresses, and I am left without any concrete information or time frame. I request that my refund for this cancelled trip be processed as soon as possible and that I receive a clear written update on the status of my case, including when and how the refund of more than 300 euros will be returned to me.
For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...
I booked my flight through the Kiwi.com app, but due to a change in plans, I had to cancel the trip. I went ahead and submitted the cancellation through the app, and I even agreed to the deductions they apply during refunds. Despite that, I haven’t received any update or response. It’s been a while...
I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...
I booked a flight through Kiwi.com on October 10th for December but canceled it the very next day, October 11th. Despite the cancellation, their system still shows that the airline is "reviewing the request," and no progress has been made. I’ve sent multiple messages asking for updates, yet none hav...
On November 27, 2024, I purchased two tickets through Kiwi.com for Transavia France flight TO3269 from Izmir to Paris Orly (reservation no: 589031905). I planned everything around this trip. Then on January 24, 2025, Kiwi.com notified me that the airline had canceled the flight and offered a refund ...
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