I purchased a flight ticket from Kiwi.com for a total of 680 euros, which out of many flights included 1 Pegasus Airlines flight from Istanbul to Moldova scheduled for 29 January. Pegasus later cancelled this Istanbul–Moldova flight. When I contacted Pegasus, they informed me on 18 February that the refund for the cancelled flight had already been processed and sent to Kiwi.com. After this, I contacted Kiwi.com customer service by email. Despite Pegasus confirming that the refund was made, Kiwi.com replied that they had not received any refund from Pegasus and then closed my case without offering any further help. I have not received any refund at all from Kiwi.com for this booking, even though I am eligible to receive refund due to the cancelled Pegasus flight from airlines. My booking was made under the name Hammad A***, using the email address hammad.a***[email protected] (BUCHUNGSNUMMER 7 2 2 6 4 3 7 2 4). I request that Kiwi.com immediately investigate this fradulant activity and pay me my refund immediately.
On January 17, 2026, I purchased two connecting flight tickets through Kiwi.com. Our flight was scheduled for January 22, 2026, at 5:45 PM. On the morning of January 22 at 7:43 AM, just hours before departure, I canceled my tickets and requested a refund. After the cancellation, Kiwi representative...
I purchased a Pegasus Airlines ticket for the Sofia–Istanbul flight through Kiwi.com for approximately €61, and I paid with my credit card. I later canceled the ticket directly through Pegasus, and Pegasus clearly stated in an online chat that the refund amount had been sent to Kiwi.com. At this po...
I purchased a round-trip flight ticket from Izmir to Tivat on Kiwi.com on February 18. However, without any prior notice or explanation, my ticket was...
For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...
On October 21, 2025, I purchased a ticket through Kiwi.com for my flight from İzmir Adnan Menderes Airport to Istanbul Sabiha Gökçen Airport with Pegasus Airlines. My reservation number is 690365951, and my carrier PNR code is 1DE838. I later canceled my flight, and Pegasus processed the refund to ...
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