I am writing regarding a missed flight booked through Kiwi.com from Cameroon to Dubai, scheduled for Saturday, 17 January 2026. I was not the person who made the booking, but I was the passenger for this trip. Due to confusion and misunderstanding about the time shown on the ticket, I did not arrive at the airport in time and missed the flight. After realizing the situation, I went directly to the Ethiopian Airlines desk to ask if they could assist me, but they informed me that they could not help. The person who booked the ticket on my behalf then contacted Kiwi.com in writing to request support, but until today there has been no response from Kiwi and no assistance has been offered. In this situation, I am kindly requesting that Kiwi rebook my trip from Cameroon to Dubai for a new date, or provide a suitable alternative solution so that I can complete this journey. I would appreciate a clear and prompt response to resolve this matter, as the lack of communication so far has been very stressful and has left me stranded.
For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...
I purchased a Phuket–Dubai one-way flight ticket through Kiwi.com for a total of $240. My flight was scheduled for January 1, 2026, flying with Sichuan Airlines from Phuket to Dubai with a layover in Chengdu. I canceled this ticket through the system on November 25, 2025, and at the same time I sub...
On April 12, 2025, I attempted to book a flight from Belgrade to Tivat through Kiwi.com. However, the website displayed a payment error during the checkout process, and I was never issued a ticket or confirmation. Despite this, ₺114.12 was still withdrawn from my TEB credit card. I immediately cont...
I booked a flight ticket through Kiwi.com for a trip on 8 November 2025 on flight AF7330, on the Athens–Paris–Marseille route. Due to a conflict in my work schedule, I had to cancel this trip, and I requested a refund. The total amount I paid for the ticket was more than 300 euros. Since my cancella...
We purchased a return ticket from Montenegro to Istanbul through Kiwi.com. While the airline did change the flight time, and the Kiwi app notified us of that, there was absolutely no notification—no email, no message—about the airport change. We unknowingly went to the wrong airport, only to discove...
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