On November 28, 2024, I purchased a Kiehl’s cream set (Order Number: 9639351635) for ₺688. However, on December 3, 2024, I received an empty box instead of the product. I immediately submitted a complaint through the app, requesting a replacement for the missing item. Instead of resolving the issue,...
In September 2023, I purchased two jars of Kiehl’s Avocado Eye Cream. One jar exhibited phase separation, but I initially assumed this was the product’s normal texture and used it after stirring. Over time, however, the cream became impossible to mix, rendering it unusable. The second jar is unopene...
On November 23, I placed an order (KLS1000714950) on kiehls.com for Ultra Facial Cream (125 ml) and Midnight Recovery Concentrate (50 ml). Upon checking the barcode dates, I discovered both products were manufactured in 2022, with expiration periods of only 8 months and 12 months remaining, respecti...
I purchased two jars of Kiehl’s Avocado Eye Cream, and when I opened the second jar, I noticed it was watery and appeared spoiled. When I contacted customer service to request a return, I was shocked by their response—they suggested I stir it and continue using it. This is unacceptable. How can a r...
I purchased products from Kiehl’s, and they caused an allergic reaction, raising concerns that the items might have been expired. When I attempted to return them, I was initially told I could do so. However, the store refused to accept my digital receipt, delayed the process for a week, and ultimate...
I ordered a 28ml Kiehl’s Avocado Eye Cream (Order No: KLS1000654791), but it arrived with a broken lid. On October 11, 2024, I contacted Kiehl’s customer service via email and phone, requesting a replacement. I was told my request would be reviewed, but no one ever got back to me. After waiting 10 ...
My fee was not refunded by Kiehl's. I packaged the damaged product, along with the trial products and the extra products I purchased with the campaign code, and delivered it to the cargo company. Despite the fact that the products arrived at their warehouses, my refund was not processed, and every t...