On November 2, 2024, I placed an order (KLS1000673981) with Kiehl’s, which was supposed to include an Ultra Facial Cream 7ml sample (barcode: 3605972807779). However, the product was missing from the package when I received it. I contacted customer service and was informed that the product was packed, citing a review of their camera footage.
The issue is that I did not receive the item. It may have been lost during shipping, but this is not my responsibility. I expected better from a brand like Kiehl’s. Dismissing my concern by stating, "It’s not our fault," without offering any resolution is unacceptable. While the missing product is a complimentary sample, the experience has severely undermined my trust in the brand.
As someone who frequently shops online, this is the first time I’ve encountered such a situation. Telling customers to prove what was or wasn’t in the package is unreasonable. I don’t record myself unboxing orders. Whether the item was sent or not, this experience has left me hesitant to shop with Kiehl’s again. If this can happen with a free product, it makes me question whether paid items could also be mishandled. I urge Kiehl’s to resolve this issue promptly.
On November 23, I placed an order (KLS1000714950) on kiehls.com for Ultra Facial Cream (125 ml) and Midnight Recovery Concentrate (50 ml). Upon checking the barcode dates, I discovered both products were manufactured in 2022, with expiration periods of only 8 months and 12 months remaining, respecti...
On November 28, 2024, I purchased a Kiehl’s cream set (Order Number: 9639351635) for ₺688. However, on December 3, 2024, I received an empty box instead of the product. I immediately submitted a complaint through the app, requesting a replacement for the missing item. Instead of resolving the issue,...
I ordered a 28ml Kiehl’s Avocado Eye Cream (Order No: KLS1000654791), but it arrived with a broken lid. On October 11, 2024, I contacted Kiehl’s customer service via email and phone, requesting a replacement. I was told my request would be reviewed, but no one ever got back to me. After waiting 10 ...
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s, advertised as part of a routine set worth ₺1000. This four-piece set, including the serum, was listed for ₺1400. The set was not marked as a limited-stock offer, and I purchased it as a complete package. The package arrived on October ...
On November 1, 2024, I ordered the Kiehl's Super Multi-Corrective Soft Cream online, but I received the wrong product—Super Multi-Corrective Cream. I contacted customer service and returned the incorrect item for an exchange. However, after multiple calls and unnecessary delays, I was informed on No...
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