In September 2023, I purchased two jars of Kiehl’s Avocado Eye Cream. One jar exhibited phase separation, but I initially assumed this was the product’s normal texture and used it after stirring. Over time, however, the cream became impossible to mix, rendering it unusable. The second jar is unopened, but since it has the same lot number, I suspect it may have the same issue.
When I contacted customer service, I was informed that the separation was due to a formula change in that specific lot. Shockingly, the product had been stored for 14 months before being sold to me, with no warning about this known issue. After using the product for 16 months, I was told it had expired due to my usage timeline.
This is unacceptable, as the manufacturer was aware of the defect but failed to issue a recall or notify consumers. I am now left with one unopened jar and another half-used, both unusable. I am requesting an immediate replacement for both jars. The lack of quality control and transparency damages the brand’s credibility and has caused significant inconvenience to me as a loyal customer.
I purchased two jars of Kiehl’s Avocado Eye Cream, and when I opened the second jar, I noticed it was watery and appeared spoiled. When I contacted customer service to request a return, I was shocked by their response—they suggested I stir it and continue using it. This is unacceptable. How can a r...
I ordered a 28ml Kiehl’s Avocado Eye Cream (Order No: KLS1000654791), but it arrived with a broken lid. On October 11, 2024, I contacted Kiehl’s customer service via email and phone, requesting a replacement. I was told my request would be reviewed, but no one ever got back to me. After waiting 10 ...
I purchased the Kiehl’s Creamy Eye Treatment from the brand’s official website to keep it in stock. When I opened the cap for the first time and tried to use it, the color and texture were noticeably different from what they should be. It did not have the consistency I was familiar with, and I belie...
On November 23, I placed an order (KLS1000714950) on kiehls.com for Ultra Facial Cream (125 ml) and Midnight Recovery Concentrate (50 ml). Upon checking the barcode dates, I discovered both products were manufactured in 2022, with expiration periods of only 8 months and 12 months remaining, respecti...
On November 2, 2024, I placed an order (KLS1000673981) with Kiehl’s, which was supposed to include an Ultra Facial Cream 7ml sample (barcode: 3605972807779). However, the product was missing from the package when I received it. I contacted customer service and was informed that the product was packe...
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