I placed an order through the Pluxee app for KFC with order number KFCO5689207192, and it’s been over two hours with no delivery. I haven’t been able to reach customer service, nor any other contact point for help. This is unacceptable service—if you can’t manage orders in a timely manner, don’t offer them on multiple platforms. It’s incredibly frustrating that my payment was taken in advance, yet there’s no accountability or assistance when the order doesn’t arrive. I demand immediate information and an urgent response regarding my order.
My KFC order was canceled without informing me, and the customer service line didn’t respond to my calls. After waiting 1.5 hours, I finally reached someone through the app’s support chat. They told me the order was canceled because my address, which they deliver to weekly, was suddenly deemed "outs...
I placed an order with KFC (Order No: KFCM9591209841) at 6:27 PM, and despite waiting for 120 minutes, my order never arrived. To make matters worse, at 8:18 PM, KFC canceled the order, but their system falsely shows the cancellation time as 7:18 PM. Throughout this ordeal, I couldn’t reach a custo...
I placed an order through the KFC app, and although the payment was successfully deducted from my account, the order was canceled. It has now been 20 days, and I still have not received my refund. I’ve tried contacting customer service multiple times, but no one answers the phone. This is beyond fr...
On January 14, 2025, I placed an online order with KFC, which was immediately canceled with the message: “Due to a technical issue, your order could not be processed. Your payment will be refunded as soon as possible.” That was two months ago—and I’m still waiting for my money. I was told the refun...
On December 22, I placed an order worth ₺372 through the KFC app. While the payment was successfully deducted from my account, my order was never processed. The app does not show any active orders, leaving me without my food or a way to resolve the issue. Attempting to contact customer service has ...
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