I had a negative experience with KFC. I placed a "pick-up" order, and they charged my credit card 176 liras. When I arrived at the cash register to pick up my order, they informed me that they had no record of it. I was certain that they had deducted money from my card, but I couldn't receive the order that I had purchased for my children. I had to make a second payment for the same order. I contacted customer service right away, and they assured me that I would receive a refund, but I have yet to receive it since March 21st. It's unjust that they took my money but did not provide the service I paid for. This is a clear act of injustice. I was embarrassed in front of my children, and I also lost time as a result of this problem. I demand an immediate refund. Shame on you.
I recently used the KFC Türkiye mobile app to place an order, but to my disappointment, it was never added to the system. My debit card was still charged, though. Unfortunately, KFC Turkey doesn't have customer service, so people like me have to go to external sites to make complaints. It's been a w...
I placed a click-and-collect order through the KFC app, but when I went to pick up the order, I found out that it didn't register in the system. However, I noticed that the payment was already deducted from my card. The sales representative informed us that there was nothing they could do and advise...
I recently placed an order for my seven year old nephew, who was feeling unwell, through the KFC app. To my shock and disbelief, they cancelled the order without a valid reason and made away with 134 TL of profit. Who do they think they are to victimize customers in this way? The system received the...
I ordered from KFC restaurant on 25.04.2023 at 16:39. The products I received had nothing to do with the order I placed. As if kidding, they sent only bread for your hamburger. No fries. It has nothing to do with the menu I chose. Although I had problems every time, I ordered maybe this time there w...
On 06/05/2023, I placed an order from KFC's own website. It gave an error at the time of payment but withdrew the balance of 260 TL. This time the payment was received again, but my first order neither appeared in the system nor the fee was refunded. This time I explained my problem from the company...
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